FAQs

What currency are the prices that I see on the site?
All prices listed are in USD.

I just placed an order, when will it ship?

We ship within 3-5 business days. The average shipping times are 10-15 business days but you can receive your order much sooner. Shipping times can be as long as 15-25 business days depending on your location. Tracking numbers will be provided 3-5 business days after your order has been placed. If you don't have a tracking number after 7 business days, please email us at .

 

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your full name and order number on the returned parcels. Please note: If your package is in-transit, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty. You must cancel your order within 24 hours of placing your order. If the item has already shipped, please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and double-check the order details. Once you double-check if the address initially provided is wrong, kindly notify us via email at  as soon as you can. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 10-15 business days. Tracking numbers are provided 1-3 days after an order is processed. Please reference those numbers to track your shipment. 

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make you and your pet happy! Please send us an email at  and we will be happy to assist you in any way we can. We do receive a large number of emails. To help us respond to you promptly, please attach your order number and detail the problem clearly. You can also reach us at (929) 567-2245 locally or toll free at (833) 524-2569 during normal business hours for assistance.